CERTIFIED PRE-OWNED 2023 HYUNDAI SANTA CRUZ SEL PREMIUM AWD 4D CREW CAB
- VIN: 5NTJDDAF9PH045097
- Stock: HN22576A
Basic Info
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Exterior:Atlas White
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Drivetrain:AWD
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Interior:Black
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Transmission:Shiftronic
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Engine:2.5L I4
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Fuel Efficiency:19 CITY / 27 HWY
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Mileage:3,104
Key Features
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AWD
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Adaptive Cruise Control
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Android Auto
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Apple CarPlay
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Backup Camera
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Blind Spot Monitor
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Bluetooth
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Heated Seats
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Interior Accents
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Keyless Entry
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Lane Departure Warning
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Navigation System
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Power Seats
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Remote Start
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Satellite Radio Ready
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Side-Impact Air Bags
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Sunroof / Moonroof
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Tow Package
Dealership Amenities
- Complimentary Shuttle
- FREE WiFi
- Complimentary Snacks and Beverages
- Service Waiting Lounge
- Cable TV
- Loaner Vehicles
- Vehicle Test Drive Road Course
- Popcorn Machine
- Towing Available
Description
Certified. Hyundai Certified Pre-Owned Details:
* Powertrain Limited Warranty: 120 Month/100,000 Mile (whichever comes first) from original in-service date
* Limited Warranty: 60 Month/60,000 Mile (whichever comes first) from original in-service date
* Roadside Assistance
* Warranty Deductible: $50
* Includes 10-year/Unlimited mileage Roadside Assistance with Rental Car and Trip Interruption Reimbursement; Please see dealers for specific vehicle eligibility requirements. 10-Year/100,000 Mile Hybrid/EV Battery Warranty. 3 months Siru-iusXM trial subscription
* 173+ Point Inspection
* Vehicle History
Vehicle Details
Exterior
- Wheels: 18" x 7.5J Alloy
- Tires: 245/60R18
- Regular Composite Box Style
- Wheels w/Machined w/Painted Accents Accents
- Steel Spare Wheel
- Compact Spare Tire Stored Underbody w/Crankdown
- Clearcoat Paint
- Express Open/Close Sliding And Tilting Glass 1st Row Sunroof w/Sunshade
- Body-Colored Front Bumper
- Black Rear Step Bumper
- Black Bodyside Cladding and Black Wheel Well Trim
- Black Side Windows Trim, Black Front Windshield Trim and Black Rear Window Trim
- Body-Colored Door Handles
- Body-Colored Power Heated Side Mirrors w/Manual Folding and Turn Signal Indicator
- Deep Tinted Glass
- Variable Intermittent Wipers
- Fully Galvanized Steel Panels
- Lip Spoiler
- Metal-Look Grille
- Tailgate Rear Cargo Access
- Roof Rack Rails Only
- Hard Tonneau Cover and Integrated Storage
- Cargo Lamp w/High Mount Stop Light
- LED Brakelights
- Headlights-Automatic Highbeams
- Auto On/Off Projector Beam Led Low/High Beam Daytime Running Auto High-Beam Headlamps w/Delay-Off
Interior
- Heated Front Bucket Seats -inc: 8-way power driver's seat w/2-way power lumbar
- Driver Seat
- 4-Way Passenger Seat -inc: Manual Recline and Fore/Aft Movement
- 60-40 Folding Split-Bench Front Facing Fold-Up Cushion Rear Seat
- Manual Tilt/Telescoping Steering Column
- Leather/Metal-Look Steering Wheel
- Front Cupholder
- Rear Cupholder
- Power Fuel Flap Locking Type
- Cruise Control w/Steering Wheel Controls
- Distance Pacing w/Traffic Stop-Go
- HVAC -inc: Underseat Ducts
- Voice Activated Dual Zone Front Automatic Air Conditioning
- Glove Box
- Driver Foot Rest
- Interior Trim -inc: Metal-Look/Piano Black Instrument Panel Insert, Metal-Look/Piano Black Door Panel Insert, Piano Black Console Insert, Metal-Look Interior Accents and Piano Black Overhead Console Insert
- Full Cloth Headliner
- Leather/Metal-Look Gear Shifter Material
- Driver And Passenger Visor Vanity Mirrors w/Driver And Passenger Illumination, Driver And Passenger Auxiliary Mirror
- Full Floor Console w/Covered Storage, Mini Overhead Console, 2 12V DC Power Outlets and 1 120V AC Power Outlet
- Front Map Lights
- Fade-To-Off Interior Lighting
- Full Carpet Floor Covering
- Pickup Cargo Box Lights
- Blue Link Connected Car Service (3-year complimentary subscription) Tracker System
- Driver And Passenger Door Bins and 2nd Row Underseat Storage
- Delayed Accessory Power
- Systems Monitor
- Redundant Digital Speedometer
- Outside Temp Gauge
- Digital/Analog Appearance
- Seats w/Cloth Back Material
- Manual Adjustable Front Head Restraints and Manual Adjustable Rear Head Restraints
- Front Center Armrest
- 2 Seatback Storage Pockets
- Perimeter Alarm
- Immobilizer
- 2 12V DC Power Outlets
- Air Filtration
- 2 12V DC Power Outlets and 1 120V AC Power Outlet
Entertainment
- Radio: AM/FM Audio System -inc: 10.25" color touchscreen w/onboard navigation, traffic flow including incident data via HD Radio (HERE) (AVN 5.0), dynamic voice recognition, 6 speakers, SiriusXM satellite radio w/3-month trial subscription, HD Radio, Blue Link connected car system, Bluetooth, wireless Apple CarPlay and Android Auto and dual front high-power USB outlets
- Radio w/Seek-Scan, Clock, Speed Compensated Volume Control, Steering Wheel Controls, Voice Activation and Radio Data System
- Streaming Audio
- Integrated Roof Antenna
- 6 Speakers
- 2 LCD Monitors In The Front
- Bluetooth Wireless Phone Connectivity
- Turn-By-Turn Navigation Directions
Mechanical
- Engine: 2.5L Turbo GDI MPI DOHC 16-Valve I4 CVVT
- Transmission: 8-Speed Wet-Type DCT w/SHIFTRONIC -inc: shift-by-cable floor-console mounted transmission lever and steering wheel paddle shifters
- 3.316 Axle Ratio
- GVWR: 5,732 lbs
- Transmission w/Driver Selectable Mode
- Electronic Transfer Case
- Automatic Full-Time All-Wheel
- Battery w/Run Down Protection
- 150 Amp Alternator
- Towing Equipment -inc: Trailer Sway Control
- 1606# Maximum Payload
- Gas-Pressurized Shock Absorbers
- Rear Auto-Leveling Suspension
- Front And Rear Anti-Roll Bars
- Electric Power-Assist Speed-Sensing Steering
- 17.7 Gal. Fuel Tank
- Single Stainless Steel Exhaust
- Permanent Locking Hubs
- Strut Front Suspension w/Coil Springs
- Multi-Link Rear Suspension w/Coil Springs
- 4-Wheel Disc Brakes w/4-Wheel ABS, Front Vented Discs, Brake Assist, Hill Descent Control, Hill Hold Control and Electric Parking Brake
Safety
- Lane Following Assist (LFA)
- Side Impact Beams
- Dual Stage Driver And Passenger Seat-Mounted Side Airbags
- Blind-Spot Collision-Avoidance Assist (BCA) Blind Spot
- Collision Mitigation-Front
- Driver Monitoring-Alert
- Collision Mitigation-Rear
- Forward Collision-Avoidance Assist (fca) w/Pedestrian and Cyclist & Junction-Turning Detection
- Tire Specific Low Tire Pressure Warning
- Dual Stage Driver And Passenger Front Airbags
- Curtain 1st And 2nd Row Airbags
- Airbag Occupancy Sensor
- Rear Child Safety Locks
- Outboard Front Lap And Shoulder Safety Belts -inc: Rear Center 3 Point, Height Adjusters and Pretensioners
- Back-Up Camera
Tech Specs
- Vehicle Name: Hyundai Santa Cruz
- Body Style: Crew Cab
- Body Code: T
- Drivetrain: All Wheel Drive
- Passenger Capacity: 5
- Base Curb Weight: 4126
- Gross Vehicle Weight Rating Cap: 5732
- Fuel Economy Est-Combined: 22
- EPA Fuel Economy Est - City: 19
- EPA Fuel Economy Est - Hwy: 27
- Dead Weight Hitch - Max Trailer Wt.: 5000
- Dead Weight Hitch - Max Tongue Wt.: 500
- Wt Distributing Hitch - Max Trailer Wt.: 5000
- Wt Distributing Hitch - Max Tongue Wt.: 500
- Maximum Trailering Capacity: 5000
- Engine Order Code:
- Engine Type: Intercooled Turbo Regular Unleaded I-4
- Displacement: 2.5 L/152
- Fuel System: Port/Direct Injection
- SAE Net Horsepower @ RPM: 281 @ 5800
- SAE Net Torque @ RPM: 311 @ 1700
- Trans Order Code:
- Trans Type: 8
- Trans Description Cont.: Auto-Shift Manual w/OD
- Trans Description Cont. Again:
- First Gear Ratio (:1): 3.43
- Second Gear Ratio (:1): 2.22
- Third Gear Ratio (:1): 2.22
- Fourth Gear Ratio (:1): 1.62
- Fifth Gear Ratio (:1): 0.86
- Sixth Gear Ratio (:1): 0.67
- Reverse Ratio (:1): 3.70
- Trans PTO Access: No
- Transfer Case Model: Electronic
- Transfer Case Power Take Off: No
- Tons/yr of CO2 Emissions @ 15K mi/year: 8.0
- Maximum Alternator Capacity (amps): 150
- Engine Oil Cooler: None
- Suspension Type - Front: Strut
- Suspension Type - Rear: Multi-Link
- Axle Type - Front: Independent
- Axle Type - Rear: Independent
- Axle Ratio (:1) - Front: 3.32
- Axle Ratio (:1) - Rear: 3.32
- Front Tire Order Code:
- Rear Tire Order Code:
- Spare Tire Order Code:
- Front Tire Size: P245/60HR18
- Rear Tire Size: P245/60HR18
- Spare Tire Size: Compact
- Front Wheel Size: 18 X 7.5
- Rear Wheel Size: 18 X 7.5
- Spare Wheel Size: Compact
- Front Wheel Material: Aluminum
- Rear Wheel Material: Aluminum
- Spare Wheel Material: Steel
- Steering Type: Rack-Pinion
- Turning Diameter - Curb to Curb: 39.6
- Brake Type: 4-Wheel Disc
- Brake ABS System: 4-Wheel
- Brake ABS System (Second Line): 4-Wheel
- Disc - Front (Yes or ): Yes
- Disc - Rear (Yes or ): Yes
- Front Brake Rotor Diam x Thickness: 12.8
- Rear Brake Rotor Diam x Thickness: 12.8
- Drum - Rear (Yes or ):
- Rear Drum Diam x Width:
- Fuel Tank Capacity, Approx: 17.7
- Front Head Room: 40.7
- Front Leg Room: 41.4
- Front Shoulder Room: 57.6
- Front Hip Room: 54.5
- Second Head Room: 40.1
- Second Leg Room: 36.5
- Second Shoulder Room: 56.1
- Second Hip Room: 53.5
- Wheelbase: 118.3
- Length, Overall: 195.7
- Width, Max w/o mirrors: 75
- Height, Overall: 66.7
- Ground to Top of Load Floor: 31.6
- Ground Clearance, Front: 8.6
- Ground Clearance, Rear: 8.6
- Cargo Box Length @ Floor: 48.4
- Cargo Box Width @ Top, Rear: 53.9
- Cargo Box Width @ Floor: 53.9
- Cargo Box Width @ Wheelhousings: 42.7
- Cargo Box (Area) Height: 19.2
- Cargo Volume: 27
- Seventh Gear Ratio (:1): 0.79
- Eighth Gear Ratio (:1): 0.65
- Model Group: Santa Cruz
- Vehicle Segment: Small Pick-up
- Vehicle Type: Crew Cab
- Body Cab Style: Crew Cab
- Bed Style: regular composite
- Engine Displacement Units: 2.5
- Engine Camshaft: DOHC
- Engine Block Type: aluminum
- Engine Cylinder Count: 4
- Engine Valve Count: 4
- Country of Origin: United States Hyundai Trucks
Details
- Navigation System
- Option Group 01
- 6 Speakers
- AM/FM radio: SiriusXM
- Radio data system
- Radio: AM/FM Audio System
- Air Conditioning
- Automatic temperature control
- Front dual zone A/C
- Rear window defroster
- Power driver seat
- Power steering
- Power windows
- Remote keyless entry
- Steering wheel mounted audio controls
- Auto-leveling suspension
- Four wheel independent suspension
- Speed-sensing steering
- Traction control
- 4-Wheel Disc Brakes
- ABS brakes
- Dual front impact airbags
- Dual front side impact airbags
- Emergency communication system: Blue Link Connected Car Service (3-year complimentary subscription)
- Front anti-roll bar
- Low tire pressure warning
- Occupant sensing airbag
- Overhead airbag
- Rear anti-roll bar
- Power moonroof
- Brake assist
- Electronic Stability Control
- Exterior Parking Camera Rear
- Auto High-beam Headlights
- Delay-off headlights
- Fully automatic headlights
- Panic alarm
- Security system
- Speed control
- Bumpers: body-color
- Heated door mirrors
- Mudguards
- Power door mirrors
- Rear step bumper
- Roof rack: rails only
- Spoiler
- Turn signal indicator mirrors
- Apple CarPlay & Android Auto
- Auto-dimming Rear-View mirror
- Carpeted Floor Mats
- Driver door bin
- Driver vanity mirror
- Fitted Liners
- Front reading lights
- Illuminated entry
- Leather Shift Knob
- Outside temperature display
- Overhead console
- Passenger vanity mirror
- Tachometer
- Telescoping steering wheel
- Tilt steering wheel
- Trip computer
- Front Bucket Seats
- Front Center Armrest
- Heated Front Bucket Seats
- Heated front seats
- Split folding rear seat
- Stain & Odor Resistant Cloth Seat Trim
- Envelop Cargo Net
- Passenger door bin
- Tow Hitch
- 18" x 7.5J Alloy Wheels
- Alloy wheels
- Variably intermittent wipers
- 3.316 Axle Ratio
- Remainder of Factory Warranty
- Certified Pre-Owned!
- Blind Spot Monitor System BLIS
- Bluetooth
- Remote Start
- Rearview Back-up Camera
- Adaptive Cruise Control
- Navigation/GPS
- All Wheel Drive/4WD
- Non-Smoker
- Heated Seats
- Apple Carplay
- Android Auto
- Driver Air Bag
- Passenger Air Bag
- Front Side Air Bag
- Front Head Air Bag
- Rear Head Air Bag
- Climate Control
- Multi-Zone A/C
- A/C
- Security System
- AM/FM Stereo
- ABS
- Cruise Control
- Rear Defrost
- Child Safety Locks
- All Wheel Drive
- 4 Cylinder Engine
- Turbocharged
- Gasoline Fuel
- Daytime Running Lights
- Keyless Entry
- Power Door Locks
- Heated Mirrors
- Power Mirror(s)
- Sun/Moonroof
- Power Driver Seat
- Pass-Through Rear Seat
- Cloth Seats
- Bucket Seats
- Power Steering
- Adjustable Steering Wheel
- Tires - Front All-Season
- Tires - Rear All-Season
- Temporary Spare Tire
- Traction Control
- Aluminum Wheels
- Power Windows
- Intermittent Wipers
- A/T
- Generic Sun/Moonroof
- Satellite Radio
- MP3 Player
- Heated Front Seat(s)
- Privacy Glass
- Variable Speed Intermittent Wipers
- Steering Wheel Audio Controls
- Immobilizer
- Automatic Headlights
- Auto-Dimming Rearview Mirror
- Integrated Turn Signal Mirrors
- Driver Vanity Mirror
- Passenger Vanity Mirror
- Driver Illuminated Vanity Mirror
- Passenger Illuminated Visor Mirror
- Driver Adjustable Lumbar
- Leather Steering Wheel
- Rear Spoiler
- Transmission w/Dual Shift Mode
- Tire Pressure Monitor
- Trip Computer
- Sliding Rear Window
- Bluetooth Connection
- Telematics
- 8-Speed A/T
- Remote Engine Start
- Back-Up Camera
- Stability Control
- Brake Assist
- Keyless Start
- Auxiliary Audio Input
- Pickup Bed Tonneau Cover
- HD Radio
- Rear Bench Seat
- Passenger Air Bag Sensor
- Blind Spot Monitor
- Lane Departure Warning
- Lane Keeping Assist
- Smart Device Integration
- Front Collision Mitigation
- Automatic Highbeams
- LED Headlights
- Requires Subscription
- Cruise Control Steering Assist
- Driver Monitoring
- Rear Collision Mitigation
Disclaimer:
*Pre-owned vehicle pricing includes all offers and incentives. Tax, Title, Doc Fees, and License are not included in vehicle prices shown and must be paid by the purchaser. While great effort is made to ensure the accuracy of the information on this site errors do occur so please verify information with a customer service rep. This is easily done by calling us at 612-256-1975 or by visiting us at the dealership.
For more information on America’s Best Warranty, click here.
**With approved credit. Terms may vary. Monthly payments are only estimates derived from the vehicle price with a 72 month term 5% interest and 20% downpayment.
Contact a Top Rated Specialist


Andrew Lynch
Sales Consultant

Cezanne Martin
Sales Consultant

Thomas “Tiger” Robinson jr.
Sales Consultant

Andrew Lynch
Sales Consultant
Mar 19, 2023
The staff at Morrie’s was very professional, timely and
The staff at Morrie’s was very professional, timely and friendly. Andrew did an outstanding job helping me with my purchase of a new 2023 Sonota Hybrid. He prepared the vehicle wonderfully and explained how all the technology operated. This was very helpful as I am new to the Hyundai brand. I highly recommend Andrew and the Morrie’s 394 dealership!
Mar 14, 2023
Andrew did a phenomenal job!
Andrew did a phenomenal job! I would buy another car from him for sure! It was a great experience!
Mar 14, 2023
I am so happy with my new car.
I am so happy with my new car. Thank you Devin for helping me through the whole process. Five starts, all the way. Thank you!!
Mar 03, 2023
The super friendly and helpful staff made the buying
The super friendly and helpful staff made the buying experience easier than I had anticipated.
Jan 27, 2023
Good fellas to work with!
Good fellas to work with!! A little speedier transaction would have been nice. As we did have some miles to put on.

Cezanne Martin
Sales Consultant
Mar 19, 2023
The new remodel of the service department is very nice.
The new remodel of the service department is very nice. The staff was helpful answering my questions.
Mar 14, 2023
I am so happy with my new car.
I am so happy with my new car. Thank you Devin for helping me through the whole process. Five starts, all the way. Thank you!!
Feb 27, 2023
Flawless execution from start to finish.
Flawless execution from start to finish. Communication was perfect, and the trade in offer was strong. Everyone involved crushed it; we'll definitely be back.
Feb 06, 2023
What a terrific team!
What a terrific team! Each person was able to provide wonderful assistance throughout the process.
Jan 16, 2023
Very helpful, Cezanne walked me thru all of the many
Very helpful, Cezanne walked me thru all of the many choices. The dealership is going through a remodeling but look forward to seeing the finished result.

Thomas “Tiger” Robinson jr.
Sales Consultant
Mar 14, 2023
I am so happy with my new car.
I am so happy with my new car. Thank you Devin for helping me through the whole process. Five starts, all the way. Thank you!!
Mar 01, 2023
They agreed to fis the dent and removed the pinstripes at
They agreed to fis the dent and removed the pinstripes at no extra charge. They even sent a video when the car was done. They were helpful.
Feb 19, 2023
Our salesman was Very knowledgeable and super nice.
Our salesman was Very knowledgeable and super nice.. The financial person was also fabulous. We love our new car.
Jan 24, 2023
Went on car search and found what I needed.
Went on car search and found what I needed. Service department very good about repair and both salesperson Thomas and finance expert Elizabeth very helpful.
Jan 03, 2023
Thanks for listening and creating a quick solution to
Thanks for listening and creating a quick solution to getting my daughter in a safe vehicle!

Doug Rodewald
sales
Jan 20, 2023
I’m not the car owner/user.
I’m not the car owner/user. Just a co-signer. Things went good. I was disappointed that Hyundai required me to be co-borrower and not a co-signer. Had I known that in advance, we would not have gone through with purchase.
Jan 18, 2023
They do their best to right any wrongs.
They do their best to right any wrongs. Had an ongoing issue with my navigation system not updating (3 years!!). They finally worked with me to resolve the issue.
Dec 14, 2022
They were very efficient and knowledgeable, taking time
They were very efficient and knowledgeable, taking time to review all the aspects of tge car hands on. They also provided me with e-tools for future reference.
Nov 25, 2022
They were very helpful and quick to answer questions.
They were very helpful and quick to answer questions. Everything was done on time and workmanship was great!
Nov 13, 2022
Everything was personalized fast and efficient.
Everything was personalized fast and efficient. All of the personnel I encountered were very helpful.

Zach Schneider
Sales Consultant
Mar 18, 2023
The dealership was very helpful with helping me find the
The dealership was very helpful with helping me find the right car for me! They helped me find something within my budget that had all the tech I wanted. Zach even stayed late to help me complete the paperwork so I could drive home in my new car that very same day.
Mar 01, 2023
A pleasant environment and all the staff were friendly
A pleasant environment and all the staff were friendly and helpful. I felt respected and was treated with dignity and kindness. Wonderful tour of the place and was introduced to each department,. Thank you.
Feb 22, 2023
Appreciate the no hassle and no pressure experience.
Appreciate the no hassle and no pressure experience. People were knowledgeable and helpful. Follow up on the order status could have been more frequent
Dec 16, 2022
Not easy to deal with.
Not easy to deal with. Wouldn't answer questions. We purchased a used vehicle but still thought we deserved a safety inspection. There was nothing stating we were purchasing it 'as is'. Within a week of having the vehicle, we found several minors things that would have been found in an inspection and one major thing that could have caused an accident. Just beware before purchasing from this dealer.
Dec 06, 2022
Very poor communication.
Very poor communication. No inspection or cleaning done on vehicle we bought. Had for over a week and very little contact. Not reliable. Wouldn't buy from them again.

Devin Hannasch
Sales Consultant
Mar 14, 2023
I am so happy with my new car.
I am so happy with my new car. Thank you Devin for helping me through the whole process. Five starts, all the way. Thank you!!
Feb 10, 2023
The entire experience was positive, friendly, and
The entire experience was positive, friendly, and efficient. Everyone in the Morrie's team have a great attitude and warmth. I have told multiple people to check them out based off the service alone. Devin and Josh were the best!
Dec 23, 2022
I am only giving this a one star because 0 is not an
I am only giving this a one star because 0 is not an option. Do not buy a car from this dealership. I purchased a vehicle from Morrie's 394 Hyundai yesterday and I need to give other buyers a warning about their policies. The salesperson Devin and Finance Manager were great to work with. I got in my car and loved it. I was told everything runs great and there are no mechanical issues. I relied on their representations as I am not a mechanic. I loved the SUV. I was getting everything setup to drive away and the speakers did not work. I was told to pull into the service bay to see if they could fix them. It was not a quick fix. Then I was told, good news/bad news, Morrie's will fix the issue but it cannot be done until Mid January. Not ideal but OK. I was told to come inside and get a "We Owe You" signed. Went into the sales manager to get the "We Owe You". I was told if they had fixed undisclosed problems they would have sold the car for more implying that they knew about the issue. I was then told that Morrie's does not disclose issues with their cars, unless it makes them unsafe to drive. For example, the transmission could be shot but safe to drive and they would not tell a buyer or fix to the problem before selling the car. Based on the conversation with the sales manager, Peter Bishop, Morrie's normal course of business is to hide problems on cars just long enough to get them off the lot, as long as they are safe to drive. Do not trust anything Peter Bishop says, he would be willing to mislead you to sell a car and make his quota. Do not buy a car from this dealership.
Nov 02, 2022
Devin and the entire team at Morries made the car buying
Devin and the entire team at Morries made the car buying experience as pleasant as possible.

Jaden Sirya
Product Specialist
Mar 03, 2023
Jayden was great to work with.
Jayden was great to work with. Great communication and follow through. Definitely would purchase from them again.
Mar 02, 2023
Good location.
Good location. Patronizing. Drove all the way there when it could have been a simple phone call. Instead of nothing he could have thrown a few car washes my way.

Mark Steckler
Product Specialist
Mar 05, 2023
Our experience was not good.
Our experience was not good. Our sales rep clearly had no clue about anything. He “explained” how the process would work, had us sign multiple documents, only to then find out from the manager it was all incorrect. After wasting almost 3 hours, we finally got everything set. However the car still had to be inspected, they promised to call us when it was ready supposedly after one business day. It took 5 days to figure it out. We were transferred to another rep, had to talk to the manager, etc. finally we’re given a date and time to pick the car up, except when we show up no one has any clue about who we are, where the car is, etc. Overall a very frustrating experience.